If you make a purchase but didn’t receive diamonds/chips, please check your
Facebook payments. Under a status of the payment anything other than
" means your payment wasn’t processed properly. In that case,
please contact your bank for further details.
Please note, payment options may be restricted in some regions.
If your payment’s status is "completed
", try to reload the game.
If after doing it, you still have not received your purchase, please contact our Customer Support.
Please have the following information ready so we can provide you with better assistance:
2. Name/description of the item you purchased
With this information, we’ll do everything we can to get you the items you purchased.